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Client Relationship Executive with German 

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  • Date Listed21/05/2019
  • Location
  • Advertised ByAgency
  • Job TypeFull-Time

Client Relationship Executive - German

  • Act as the account lead for assigned accounts
  • Support other account leads on larger clients as a second account manager
  • Build and maintain good long-term successful relationships with the client
  • Understand and maintain very good knowledge of the client contacts
  • Anticipate future needs, challenges and developments where possible
  • Document and regularly maintain all relevant information in Salesforce
  • Communicate relevant information to various other areas to ensure they have the necessary understanding to make decisions
  • Lead and support any client meetings/calls as and when required
  • Provide effective, innovative and timely solutions to client`s business challenges
  • Provide a positive and engaging client experience
  • Mainly independently identify and implement efficient solutions to client`s requirements and challenges
  • Independently manage any escalations to ensure a swift and client-centric resolution
  • Regularly review and analyze client experience results to identify possible areas for improvement
  • Seek, document and share feedback from the client on service delivery
  • Ensure tailored processes, products and services are documented and optimized over time to improve efficiency
  • Independently negotiates renewal internally and externally to achieve a favorable outcome for both sides
  • Aims to improve profitability for assigned client portfolio
  • Ensure regular client engagement by phone throughout the renewal process
  • Communicate and document all agreements and requirements for the renewal
  • Support tender responses for existing clients to provide a comprehensive and tailored response
  • Support the sales process for potential new clients
  • Discover and aims to convert opportunities for cross-selling additional products or services
  • Supports or acts as a technical representative for the team on cross-functional projects
  • Supports development and implementation of technical parameters, policies and frameworks for others to work within

Experience Required:

  • Fluent German and English
  • Minimum of 2 years’ work experience in an account management role within a Financial Services environment
  • Completion or progress towards the Irish Insurance Examinations or equivalent foreign qualification
  • Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint
  • Knowledge of Salesforce an advantage
  • A highly customer-focused individual with excellent interpersonal and communicative skills
  • Excellent problem-solving skills
  • A high level of results/goal orientation
  • Takes full ownership and responsibility for the task/duties assigned to them
  • Very high attention to detail
  • Team player & ability to work on own initiative

Salary: 40-45K p/year

Permanent contract

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