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Call Centre Manager required in Mallow, Cork 

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  • Date Listed08/05/2019
  • Location
  • Advertised ByPrivate
  • Job TypeFull-Time

Responsibilities:


You will be joining a management team for a call centre of up to 30 staff

Provide Mentorship to call centre staff

Mange Performance of call centre staff

Set KPI’s.

Deliver efficiencies in the call centre

Act as a point of escalation for the call centre team.

Refine process to create efficiency and improve the customer experience



Experience:

3 years` experience in a management level role with a proven customer service focus.

Excellent relationship building and influencing skills with proven experience working as part of a large cross functional team.

Proven people management and leadership skills.

Have a good knowledge of call centre IT infrastructure

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