177766 Duty Manager  

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  • Date Listed14/02/2020
  • Location
  • Advertised ByAgency
  • Job TypeFull-Time

Duty Manager


The Duty Manager is responsible for the smooth and efficient operation of all areas of the hotel. The Duty Manager assists the management team in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives


Primary Responsibilities


To liaise with all HODs on a daily basis to ensure sufficient staffing levels.

To ensure that the operation in all areas is running to the agreed standard and follow up any issues with the relevant Department Managers

To assist in the daily operation of the Food & Beverage outlets when required

To be operationally responsible for the service delivery and standards throughout the entire building when on Duty.

To patrol the building ensuring that all fire exits are free from obstruction and in proper working order.

To be present around the building at all times during the day. In particular, the Duty Manager must maintain a lobby presence between the peak check in/out times, during lunchtime in around the lobby and restaurant

To conduct show around as required.

To ensure that the highest level of cleanliness is upheld in all areas of responsibility.

Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction, effectively responds to guest problems and complaints.

To be operationally responsible for the service delivery and standards throughout the entire building when on Duty.

Patrol the building at regular intervals paying particular attention to cleanliness, both inside and outside the building.

To patrol the building ensuring that all fire exits are free from obstruction and in proper working order

To take control and lead the team in the event of a fire alarm or pre alarm scenario.

To be present around the building at all times during the day. In particular, the Duty Manager must maintain a lobby presence between the peak check in/out times, during lunchtime in around the bar and restaurant

Ensure that the back of house areas are in clean and proper condition.

Follow up on and complaints and guest feedback

Chair the daily team briefing ensuring that all the days business is covered and any feedback is followed up

Ensure that a comprehensive handover system is put in place to inform the Manager on Duty of all the VIPs, Complaints, Special Requests.

To control the issuing of keys to team members.

To look after requisitions outside of store hours ensuring that all documentation is completed.

To spot check guest bedrooms on a daily basis.

Ensure all GDPR policies and procedures are implemented and maintained

To liaise with the Vibe Manager to ensure the correct vibe is in place in the Hotel as per the agreed standards

To carry out any projects as allocated by the GM

To complete all projects within the required time-frame as directed by the General Manager

To ensure successful pre-opening and opening of hotel



The Candidate


At least 1 years¿ experience at Duty Management level. Luxury hotel experience preferred.

Standards focused with high attention to detail

Effective and influential people skills. Positive attitude and the desire to motivate others

Ability to prioritize and work on several projects simultaneously

Strong communication and listening skills

Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS and Opera)

Apply email to : chris.vos@ headhuntinternational.com or call Chris on 01 4188192


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