RECEPTIONISTS REQUIRED FOR SOUTH DUBLIN BASED HOTEL AND CITY CENTRE 

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  • Date Listed07/12/2021
  • Location
  • Advertised ByAgency
  • Job TypeFull-Time

RECEPTIONISTS REQUIRED FOR SOUTH DUBLIN BASED HOTEL AND CITY CENTRE

Description of Role:

We are now inviting applications for the role of Hotel Receptionist to join our busy Front Desk team. Flexible hours are available for experienced candidates.

Requirements:

- Minimum 1-2 years’ experience in working at the Hotel Front Desk.

- A commitment to offering exceptional service and standards.

- Fluent English and excellent communication skills.

- Ability to work well in a team environment and on own initiative essential.

- Well-groomed and presenting a professional appearance to all of our guests.

Key Duties & Responsibilities:

- Greet the guests on arrival and at all times in warm, welcoming and friendly manner.

- Check in/out guests effectively ensuring all details are correct.

- Carry out tasks effectively using computerized system.

- Ensure that any additional requirements (upselling) for guests are offered i.e. dinner reservations, porter etc.

- Ensure that all charges are posted correctly onto room bills.

- Take reservations and respond to guests quickly.

- Answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions.

- Correctly take messages for guests/staff ensuring that date, time, message, to/from and initials are noted.

- Ensure that relevant people receive any messages immediately.

- Dealing with any guest requests/queries in a polite and pleasant manner, reporting any problems to the Duty Manager.

- Balancing reception cash at end of each shift.

- Ensuring that departmental floats are signed in/out.

- The sensible allocation of rooms to customers having viewed all relevant guest requests.

- Handling safe deposit for guests.

- Maximizing all sales opportunities at the desk.

- Dealing with foreign exchange for customers.

- Ensure that all monies are kept secure at all times.

- Be aware and comply with company policy regarding: Fire, Health & Safety, Hygiene, Food Hygiene, and Customer Care & Security.

- To read, understand and comply with your responsibilities as defined in the Health & Safety Statement and Staff Handbook.

- Assist the Front Office Manager and Reception *Supervisor in ensuring the smooth running of the front desk.

Must have experience with Opera Software System

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