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Senior Receptionist - small hotel Dublin City Centre 

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  • Date Listed13/03/2019
  • Location
  • Advertised ByPrivate
  • Job TypeFull-Time

As our business continues to grow we are looking to expand our team. We are currently looking for an experienced, full-time senior level receptionist for one of our city centre hotels. The right candidate will be very customer-service driven whilst being highly organised and extremely efficient. This is a full-time role and the roster is based on a ‘5 out of 7 days period’ and will require both early shifts and late shifts.

Key Responsibilities:

• Greeting guests in a warm and friendly manner; check-in / check-out guests according to company policies and standards

• Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively.

• Dealing with requests, queries and suggestions and resolving guest complaints, quickly and efficiently.

• Inputting high volume reservations correctly and noting any special requests.

• Promoting and selling the Hotel’s facilities

• Ensuring billing is correctly carried out to the hotel standards.

• Liaise with Housekeeping / Maintenance services as required.

• Ensure all checklists are completed thoroughly and correctly.

• Balance cash and credit cards at end of the shift.

• Check and approve website invoices at the end of the month,

• Complete the weekly stock take and record deliveries; Prepare shift drops and delivery dockets for collection,

• Top-up the petty cash each week-report overspending to Manager,

• Respond to reviews and report / take action on any negative ones to Manager,

• Provide training to new and existing staff; Ensure all staff have understood and signed S.O.P’s

• Maintenance of HIPPO software

Requirements:

• Minimum of 2 years’ previous experience in a Hotel Reception / Guesthouse / Serviced Apartments (or similar) will be essential

• Well-presented with excellent written and spoken English

• Ability to work well under pressure

• Team player, leader

• Adept in delivering and maintaining a high standard of customer service at all times

• Track record of accuracy and attention to detail

• Experience in RoomMaster, Guestline, Opera or similar

• Adept in the use of channel management systems

• Available for shift work (normally 7am to 3pm / 3pm – 11pm)

NB. This is a full-time role so we can only accept applications from those who are already eligible to work full-time in Ireland. (Proof of eligibility will be required)

Location Dublin City Centre

Payment Depends on Experience

Terms Permanent, Full-time

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