177816 Quality development manager in 4*hotel
- Date Listed10/03/2020
- Advertised ByAgency
- Job TypeFull-Time
We are looking for our client a motivated person to fill the role of Quality & Development Manager.
This is an excellent opportunity for a generalist HR with a hospitality background to join the HR team at this very exciting time. Reporting to the Director of HR, the Quality and Development Manager will ensure all the processes and procedures are in place and to oversee all quality related issues within the resort and will support the wider management team to embed best practice in employment relation issues, employee engagement, people strategy, succession planning, talent management and learning and development. Confident and collaborative in your approach, you will be focused on delivering to high standards within agreed timelines, particularly in the provision of group and departmental training.
Plan, design and deliver quality led training plans ensuring that newly appointed team members are fully educated on quality standards
Accountable for employee training, including new-hire orientation, specialty training and health and safety training.
Audit, evaluate and report on on-job department training for quality and effectiveness
Assist in the effective management of resort recruitment.
Create a quality culture and develop a Quality Improvement Framework
Provide best practice advice and support to managers on all human resources related issues.
Identify trends and proactively address issues of employee turnover.
Ensure that all quality issues are reported and that appropriate follow up occurs
Analyse service response to guest issues so that appropriate training solutions can be identified, where applicable.
Assist on ad hoc projects e.g. restructuring, change management, resort HR initiatives.
Networking and building relationships within the wider HR professional, particularly within the Hospitality Industry.
Assist in evaluating all HR systems and ensure management team buy-in to any new initiatives.
Display professionalism and confidentiality; tactful and diplomatic in challenging situations.
Ability to influence positively
Ability to multi-task, work well under pressure and use own initiative.
Professional written and verbal communication.
Ability to work autonomously and make own decisions, seeking advice when necessary.
Flexible, adaptable and ability to travel on a regular basis to present at career fairs and college visits.
Flexible in approach to job role and working day.
Strong administrative background with proven attention to detail and accuracy.
Qualifications and Experience:
Degree in hospitality management or equivalent
CIPD qualified with Training and Development qualification
Strong generalist HR background in a quality service environment
If you are interested, please email firstname.lastname@example.org or set up an interview call Fergus on 01-4188113