177765 Restaurant Manager  

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  • Date Listed14/02/2020
  • Location
  • Advertised ByAgency
  • Job TypeFull-Time

Restaurant Manager

PERSONNEL MANAGEMENT


To promote good working relations between all departments

To ensure staff levels are in line with business demands maintaining budgeted wage costs

To be a caring employer and to make every effort proactively to retain good employees within the hotel

To deal fairly & equally with all employees particularly in relation to grievance and disciplinary matters

To check & ensure the daily skills training plan in all department is in line with their sop¿s

To recruit friendly staff with an appropriate level of skill and service



STANDARDS


To ensure the property is well maintained

Ensure all hotel standards of performance are consistently adhered to including exceptional customer service standards at all times

Ensure personal and staff grooming and uniform are to the required standard

To work in conjunction with Heads of Department to ensure the smooth and efficient running of the departments

To comply with statutory standards, to ensure that all laws and company regulations are maintained without contravention, particularly those in respect of fire, health and safety, hygiene, fiscal, customer protection and employment

GUEST CARE


To champion customer service within the hotel through leading by example

To encourage guest and staff feedback and maintain the systems for addressing comments to ensure guest satisfaction and continuous improvement.

To respond to all staff suggestions appropriately

To ensure all adverse comments are investigated immediately and are responded to.

To monitor & track complaints in food & beverage

To maintain & record all personnel and training records as required consistently, in a timely manner.

SALES


To maximize every sales opportunity.

To avail of all opportunities for promoting facilities both internally and externally.

To actively promote food and beverage sales, up-selling and cross selling.

OCCASIONAL DUTIES:


To attend seminars/ training courses as required

To carry out any other duties as necessary to assist the team and our guests

To attend hotel and departmental meetings when required

To handle guest queries in a helpful manner, and to refer any complaints to the Manager on Duty

During certain periods, you may be asked to carry out duties in other areas of the hotel, or any reasonable requests made by management. This job description is not intended to be exhaustive, but is intended to illustrate the main duties and responsibilities of the job. Duties and responsibilities are subject to change at short notice.

Apply email to : chris.vos@ headhuntinternational.com or call Chris on 01 4188192


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