177765 Restaurant Manager
- Date Listed14/02/2020
- Advertised ByAgency
- Job TypeFull-Time
To promote good working relations between all departments
To ensure staff levels are in line with business demands maintaining budgeted wage costs
To be a caring employer and to make every effort proactively to retain good employees within the hotel
To deal fairly & equally with all employees particularly in relation to grievance and disciplinary matters
To check & ensure the daily skills training plan in all department is in line with their sop¿s
To recruit friendly staff with an appropriate level of skill and service
To ensure the property is well maintained
Ensure all hotel standards of performance are consistently adhered to including exceptional customer service standards at all times
Ensure personal and staff grooming and uniform are to the required standard
To work in conjunction with Heads of Department to ensure the smooth and efficient running of the departments
To comply with statutory standards, to ensure that all laws and company regulations are maintained without contravention, particularly those in respect of fire, health and safety, hygiene, fiscal, customer protection and employment
To champion customer service within the hotel through leading by example
To encourage guest and staff feedback and maintain the systems for addressing comments to ensure guest satisfaction and continuous improvement.
To respond to all staff suggestions appropriately
To ensure all adverse comments are investigated immediately and are responded to.
To monitor & track complaints in food & beverage
To maintain & record all personnel and training records as required consistently, in a timely manner.
To maximize every sales opportunity.
To avail of all opportunities for promoting facilities both internally and externally.
To actively promote food and beverage sales, up-selling and cross selling.
To attend seminars/ training courses as required
To carry out any other duties as necessary to assist the team and our guests
To attend hotel and departmental meetings when required
To handle guest queries in a helpful manner, and to refer any complaints to the Manager on Duty
During certain periods, you may be asked to carry out duties in other areas of the hotel, or any reasonable requests made by management. This job description is not intended to be exhaustive, but is intended to illustrate the main duties and responsibilities of the job. Duties and responsibilities are subject to change at short notice.
Apply email to : chris.vos@ headhuntinternational.com or call Chris on 01 4188192