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German fluent Customer Service 

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  • Date Listed19/04/2019
  • Location
  • Advertised ByAgency
  • Job TypeContract

German fluent Customer Service

  • Manage customer queries regarding products/medical devices from healthcare professionals, patients and other customers in a courteous, professional manner with predefined answers/resources that are balanced, accurate and non-promotional. Escalations to product specialist may be required when the predefined answers do not answer queries.
  • Log all queries received via email and assign accordingly between the Medical Information Agents and Analysts
  • Accurate recording of all customer queries in the medical information database in a concise, thorough, and accurate manner in line with Good Documentation Practices.
  • Identification of customer queries containing either Adverse Events/Product Quality Complaints and handle those in accordance with appropriate operating procedures.
  • Maintain and enhance our product and organizational knowledge.
  • Support the overall Medical Information team by demonstrating flexibility in providing cover for team members and training of new team members
  • Ensure optimal Customer satisfaction
  • MS Office, Sales Force, Veeva
  • Interaction Client Phone system

Basic Qualifications:


  • Fluent German and English
  • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner
  • Good time management skills
  • Excellent written skills to succinctly, accurately and objectively respond to customer queries
  • Additional Skills/Preferences
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables in a dynamic, evolving environment
  • Able to respond succinctly, objectively, accurately and empathetically to customer needs, managing their expectations effectively
  • Ability to work in regional/global team environment and communicate effectively with external customers and internal business partners of all levels & disciplines

Continuous Improvement

  • Travel Percentage – Up to 10% international travel may be required

Salary: 32K p/year

Contract: 12 months

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