This site uses cookies to provide you with a great user experience. By using this site, you agree to our use of cookies.
Post a FREE Ad

Team Manager 

Post an ad like this for FREE!
  • Date Listed10/07/2019
  • Location
  • Advertised ByPrivate
  • Job TypeFull-Time

ShockVoyce is now on the lookout for a dual Team Captain/Active Support Agent to join our team here in Cork to support Cabinet customers in the US.


We are looking to recruit a dual Team Captain/Active Support Agent to join our team here in ShockVoyce to support the launch and roll out of the Cabinet service, supporting customers in the US.

This role will necessitate both tactical Case handling, while also supporting the integral planning and launch of the Cabinet service. As the brand scales and the team grows, focus will shift to Team Captain duties, while developing a team-based culture with focus on innovation, continuous improvement and enhanced customer experience.


Responsibilities

  • Responsible for the growth and management of a new team, ensuring that the performance management process is maintained, and that client & team receive relevant and timely feedback on an ongoing basis
  • Organising the workload for the team and ensuring that the right resources are available and trained to the highest standard
  • Measure, monitor and report on established customer service KPI’s, ensuring that they are met on an on-going basis
  • Continuously reviewing opportunities to streamline processes and implement any process or system changes that will drive efficiencies and improve our customers experience
  • Review any compliments and complaints on a weekly basis and implement applicable actions to measurably improve Cabinet’s customer experience
  • Collaborate and share best practice with other team leads in the Cork office and US Shared Services Centre ensuring consistent and up to date knowledge of all business processes.
  • Ensure all policy, procedures and activities support successful audits and reviews
  • Keep appropriate records of all training activities and ensure such records meet and exceed any audit requirements/standards

Personal Characteristics

  • A proven record of delivering exceptional customer service
  • Strong analytical skills, excellent attention to detail and good business judgment
  • Effective communicator, both articulate & verbally presentable with the ability to drive collaboration and performance of remote teams
  • Excellent interpersonal skills with an ability to achieve results through influencing others and maintaining strong links other departments
  • Self-starter, possesses flexibility and ability to work under pressure in a growing environment and ambiguous situations
  • Strong record of developing and implementing procedures
  • Positive attitude, team player with a high level of initiative, energy and enthusiasm

Education & Experience

  • Solid understanding and some experience in pharma (desirable) and or healthcare knowledge
  • Minimum 3 years’ experience managing teams
  • Experience in establishing a “Best in Class” Shared Service Centre for Customer Service with a focus on continuous customer improvement
  • Demonstrated success in managing and coordinating a multi-skilled team in performance and productivity
  • Experience in call monitoring system and strong knowledge of KPI’s
  • Proven track record in delivering KPI’s in a changing environment
  • Experience delivering change initiatives and facilitating change in a customer focused organisation
  • Excellent report writing skills essential
  • Third level relevant business qualification or associated discipline
  • Advanced Excel desirable, PowerPoint skills
  • CRM software experience desirable


Gumtree User(More ads from this seller)
User since Jul 2019
2Published
2Active
    Attach a file(maximum 2MB)
    Uploading
    [Remove]
    By clicking "Send" you accept the Terms of Use and Privacy Notice and agree to receive newsletters and promo offers from us.
    Add to Watchlist
     Safety Tips - Your safety is important to us and we believe that you can stay safe. Learn MoreReport this ad
    Nore House Blackrock
    You might be interested in these similar ads
    Subway Manager
    Managers experience is essential for this role a minimum of 2 years is preferred, experience with in a restaurant environment desirable but not essential as full training is provided. Good communication skills.Customer service skills.Flexible (shifts will include weekends and weekdays, mornings and evenings)Be able to work in a fast paced environmentBe able to work well with in a team or by using ...
    Commis Chef/Junior Chef De Partie - Holiday Village in Co. Cork
    GROSS SALARY: €10 to €11.50 per hour depending on experienceNET SALARY: €1570 to €1740 net per month (ESTIMATED)6 MONTH CONTRACT - APRIL TO NOVEMBER WORK HOURS: 40/45 HOURS PER WEEK WITH 2 DAYS OFFOVERTIME PAY: PER HOUR RATE WILL BE APPLIED TO OVERTIME HOURSBENEFITS: PRSI / PENSION BENEFITSALL FINAL EMPLOYMENT OFFERS WILL BE AGREED BETWEEN EMPLOYER AND CANDIDATE.These are guidelines and are not in ...
    sales agents for door to door job
    Do you like to have fun while working ? Do you like talking with people ? Do you believe there is much more to this life then just 9-5 boring job ? Experience advantage but some training provided nothing too hard, really simple. Person ideal for this job would be self confident with ability to leave good first impression on doors and professional when its time to get scores up. &#43 ...
    French Specialist, Schedule & Account Services, Resource Deployment
    Creative, outside the box thinker. Able to solve problems without constant supervision.Manage own workload, following up on cases when required and being responsible for the timely completion of assignments and work.Approaches complex problems or tasks by breaking them down into their component parts and taking responsibility for actions and outcomes.Able to handle a high volume of work and freque ...
    staff wanted
    We are looking staff for apache blarney call 0894356575
    More ads