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Customer Relations Advisor - Cork - French or German or Arabic

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  • Date Listed 13/07/2017
  • Location
  • Advertised By Private
  • Job Type Full-Time
Interested?

The company for which I work is seeking a professional individual to add to our team in Cork, Ireland as

Customer Relations Advisor

Job Summary
Every day, people do amazing things in our company. What will you do? In our company, great ideas have a way of becoming great products, services and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish.
The role of Customer Relations (CR) Advisor performs a variety of support for our Customers. As CR Advisor you will be responsible for customer's recovery and retention. You will handle various complex customer’s issues, will work closely and communicate effectively with different departments to ensure a successful resolution of each case as well as delivering best-in-class customer experience.

Key Qualifications
Be fluent in English AND French or German or Arabic
Passionate about solving customers' issues in an efficient and effective manner and committed to keep our customers "our customers".
Demonstrated willingness to help and assist customers effectively, to resolve their issues fully and to enrich their experience wholly
Strong communication skills
Superior interpersonal skills
Organisational skills; able to discern priorities from urgencies and able to work under tight deadlines and pressure
Active listening skills
Negotiation skills
Outstanding and consistent follow through until full resolution is obtained and customer’s experience is fully addressed
Excellent problem solving skills
Able to make sound judgments, understanding and balancing the needs of the customer as well as the needs of the company.
Be detailed and thorough
Be analytical while being able to look at the whole picture (see the wood for the trees)
Be curious and self motivated
Be target oriented
Be able to multitask
Flexible - willing to take on additional tasks and assist in the execution of new projects
Resourceful
Autonomous and requires little supervision

Description
You will represent our company as the company’s highest escalation point with the ultimate scope of restoring and strengthening customer’s loyalty and faith in our company as a whole.
You will identify opportunities for operational improvements and suggest improvement strategies. Empowered to use judgment when balancing company and customer’s needs. Advisors generally performs one of the tasks noted above but can be asked to support other tasks as needed

Education
- Ideally 2 years, but a minimum of 6-month experience in a customer facing role, providing effective customer focused solutions.
- Ideally previous contact center experience
- High level of computer literacy

Naturally your privacy rights are 1000 % safe. The data will be stored by the company complying with the current law (recruitment purposes). The company does not trade in personal data at all, therefore the respect of the privacy of the internal and external contacts is a milestone for us, hence no need to do the unsolicited and cheap tricks.

If you think to fit the aforementioned profile, please drop me a line, and in the best case you got a job, and I got a job referral bonus (^_^).

Best of luck for now and kind regards




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