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Customer Service Administrator

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  • Date Listed 01/12/2017
  • Location
  • Advertised By Private
  • Job Type Contract

This is a fixed term contract role of 6 months, which will be reviewed at contract end.


This role is for ambitious candidate with system experience, attention to detail and ability to problem solve. The successful candidate will be part of a team of professionals working to maintain efficiency of operations in our Network Management Centre.

Key Responsibilities:

  • Manual shipments set up;
  • Manual update of AWB;
  • Manual Events update in database;
  • Communication with all hubs;
  • Printing Labels – manual;
  • Dealing with incoming emails;
  • Dealing with telephone queries – both inbound and outbound;
  • Keeping all filing up to date;
  • General administrative duties within the department;
  • Data input management;
  • Project work when required;
  • Involvement in Continuous improvement initiatives;
  • Building relationship with multiple hubs/warehouse teams;
  • Close communication with customer warehouse teams;
  • You may be required to carry out any other reasonable duties within your capabilities should the needs of the company require it.

Candidate Profile:

  • Excellent computing skills;
  • Excellent attention to details and data entry accuracy;
  • Time management;
  • Ability to maintain high concentration levels on repetitive tasks;
  • Ability to problem solve;
  • Strong customer service skills desirable;
  • Willingness to go the extra mile to resolve issues;
  • Strong time management, ability to work under pressure;
  • Flexible, ambitious, willing to learn and develop, team player;
  • Strong attention to detail and data accuracy;
  • Microsoft Office skills and other Business Systems Experience;
  • Good people skills, ability to build relationships with overseas offices/3pl's to ensure best customer service.

Ref No. 17122

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