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Customer Service Advisor - German Speaking

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  • Date Listed 06/06/2017
  • Location
  • Advertised By Agency
  • Job Type Full-Time

Company Profile:

Our client an International Dublin Based Company are seeking to hire Customer Service Representative to join their growing team in Dublin City. You will join a leading international company which ranks among the Worlds Leading Media Companies.

Through our Dublin-based centre of excellence they deliver innovative, tailor-made solutions that enable our private and public sector clients around the world to operate and compete successfully within the global marketplace.

Key Responsibilities:

  • Online client facing customer service driving above & beyond customer satisfaction.
  • Demonstrate thorough knowledge of all client’s products and services.
  • Deliver efficient troubleshooting and query resolution.
  • Work closely with tools & support teams to deliver fast turnaround on client escalations.
  • Present work professionally in a timely & efficient manner within deadlines.
  • Engage customer awareness on availability of product updates.
  • Exhibit ability to show initiative identifying trends and/or process improvement.
  • Continuous product & process training in fast paced environment.
  • Promote a positive and professional image to clients and others at all times by adhering to company policy and procedures.

Requirements/Credentials:

  • Fluent written & spoken linguistic ability in German & English
  • Excellent communication soft skills and confidence dealing with customers.
  • Comfortable working in an online environment with general computer literacy.
  • Strong analytical & problem solving abilities.
  • Self motivation to both meet and exceed existing individual & team targets.
  • Experience of working in a dynamic & multicultural environment.
  • Ability to work individually & part of a team.
  • Strong learning skills with ability to self learn.
  • Preferably 1 years experience in a customer service related field.

Competencies:

  • Understanding of the role
  • Commercial & Business Acumen
  • Effective communication
  • Organization & Planning
  • Teamwork
  • Results Orientation
  • Technical Awareness
  • Customer Focus
  • Adapting to Challenges

What We Offer:

  • Vibrant, multi-cultural environment - Near city Centre and IFSC
  • Quarterly performance bonus
  • Refer a Friend scheme
  • Employee Assistance Program
  • Free beverages and snacks
  • Sports and Social club
  • Free shuttle bus to and from City Centre
  • Subsidized Health insurance after Probation
  • Pension scheme after Probation
  • E learning access
  • Tax saver scheme
  • Bike to work scheme - save on your income tax
  • Banking at work
  • Holiday Saving Fund
  • Regular Saving Fund
  • Career Development and progression opportunities
  • Paid Annual Leave
  • Paid Sick Leave after Probation

If you are interested in this exciting role please apply for this role via email - miriam.tovar@abrivia.ie

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