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Customer Service (Insurance)

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  • Date Listed 05/12/2017
  • Location
  • Advertised By Private
  • Job Type Full-Time

We are currently looking to recruit customer service agent for a permanent position with an insurance company based in Dublin 12 area.

To respond to all incoming telephone calls in a polite and efficient manner to ensure the highest level of customer service in line with the company standards.

Hours of work:

Shifts based on a 35 hour week – between the hours of Monday to Friday 08.00 – 20.00, Saturday 09.00 – 19.00 and Sunday 10.00 – 18.00 (Working 1 weekend out of 6).

Duties:

  • To answer incoming customer queries;
  • To provide the caller with all relevant information and services;
  • To dispatch assistance work to the appropriate network contractors or recovery agents;
  • To make follow up telephone calls on all property assistance cases to establish customer satisfaction;
  • Make follow up telephone calls to the recovery agents to confirm fault and outcome before closing all motor assistance files;
  • To ensure that all client information is simultaneously entered onto the database;
  • To handle claims notifications and out of hour customer service calls for Corporate clients and their customers.
  • To perform such administrative tasks as appropriate to your files/calls;
  • To inform the Supervisor/Manager of any calls that may become problematic;
  • To carry out additional duties and ad hoc projects as requested by the Supervisor/Manager.

Training:

  • Training will be provided for the first 3 months.

Suitable candidate should have following:

  • Good standard of general education;
  • Successfully completed Leaving Certificate;
  • 1 to 2 years customer service experience, preferably in an office environment;
  • Experience of working in a quality customer service environment;
  • PC Literate;
  • Excellent telephone manner;
  • Good typing skills;
  • Able to communicate clearly and concisely.

Salary basic €24K + Bonus + health insurance – OTE €27K.

Ref. No.: 17145

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