This site uses cookies to provide you with a great user experience. By using this site, you agree to our use of cookies.
Post a FREE Ad

English Technical Support

Post an ad like this for FREE!
  • Date Listed 13/06/2018
  • Location
  • Advertised By Agency
  • Job Type Full-Time

Technical Support Professional

Location: Swords, Dublin

Working Hours: Shifts between 7am-11pm, Monday-Sunday

Support Professionals will handle technical customer inquiries in a courteous and professional manner while providing the highest level of customer service. Will be called upon to utilize various databases and develop analytical skills to resolve problems accurately in the most efficient manner while maintaining an excellent customer service level.


 Provide first class support within a busy call center environment to customers via telephone

 Achieve and maintain call handling and quality based statistics

 Effective use of the systems and tools available to the Support Centre

 Track and document information regarding customers and their queries in call tracking database

 Contribute to overall team performance, including support and assistance of other team members  Promote additional client services as required

Personal Success Profile:

 Excellent Customer service skills with a minimum of 1-year customer service experience

 Excellent communication skills to include verbal, written and listening

 Ability and willingness to solve problems and provide support

 Full flexibility to work various shifts from 7.00am – 11.00pm, 7 days a week

 Experience in an environment where adherence to a schedule is of the utmost importance  Good knowledge and understanding of internet, broadband, supported CPE (modems, terminal adapters, routers, etc...) mail clients, web browsers, FTP and computer operating systems

 Must be able to work in a high volume, fast paced, goal-oriented environment

 Must have strong initiative, be positive and a quick learner with attention to detail  Ability to work independently and in a team environment

 Resilient and calm with an ability to assist customers and drive brand loyalty

 Ability to manage time wisely to meet call handle time and work with targets

 Leaving certificate or equivalent

Gumtree User (More ads from this seller)
User since Jun 2016
108 Published
41 Active
Choose file
By clicking "Send" you accept the Terms of Use and Privacy Notice and agree to receive newsletters and promo offers from us.
Add to Watchlist
Added to Watchlist
Safety Tips - Your safety is important to us and we believe that you can stay safe. Learn More Report this ad
Incorrect code. Please try again
Limerick, Ireland
You might be interested in these similar ads
Customer Support Associate in German fluency
Job Title Client Support Agent Role Summary Our team is all about focusing on Partner Content and Commerce Operations. Roles and Responsibilities ● Emphasis on driving high customer satisfaction and resolution ● Supporting users queries in relation to paid content (movies, TV shows, paid channels) ● Troubleshooting and helping resolve video playback issues ● Process refunds for ...
Customer Call Executive
Associate, Service Centre, Client ServicesA multinational just on the ground in Dublin are looking for a number of customer contact executives from all backgrounds to join their team over the next number of months – first 10 to start at the end of July/ start of August. Who should this opportunity appeal to? These roles are titled, Associate, Client Services and your main task will be p ...
Dutch Collections Specialist
As a Collections Agent, your goal is to deliver best-in-class service to our clients core and emerging products, taking problem solving and customer service to a new level. As a Collections Agent, you will also uphold the highest level of customer service while negotiating with customers on resolving negative balances and providing quality solutions. The Collections Agent will also be eligible for ...
Member Support Agent (Parcel Motel)
Member Support Agent (Parcel Motel) Part of the Nightline Group of companies, Parcel Motel has continued to grow since it's launch in 2012, making it a success story that is fast becoming the delivery method of choice for many Irish online shoppers. An opportunity has arisen for a Member Support Agent within our busy Customer Service Department.Hours: 40 per week on varying shifts (including some ...
Customer Service Executive
Customer Service Executive required for North DublinDuties;Manage a number of key Customer Accounts with KPIs and performance reporting Develop relationships with existing and new customersDeal with calls from customers and drivers and assist in their enquiries Handle customers shipment tracking enquiries in a professional mannerRespond to enquiries and reported problems, bringing them to a satisf ...
Customer Service Representative
Job Title: Customer Service RepVAC-1319Location: Dublin AirportResponsibilities:Establish and ensure that customer requirements and expectations are met. Attend aircraft where required and sign off flights with airline personnel. Continually evaluate and recommend improvements to working practices in respect of specific outcomes. To ensure all communications are correct and that they reach the des ...
Sales Lead / Customer Service (Weekly Pay)
StaffLink Recruitment is currently looking to recruit an Inside Sales professional for a client of ours based in Donabate. To be successful in this role you will need to be self-motivated and an ambitious sales professional. The ideal candidate will be someone that can work on their own but also part of a team. It is essential that this individual will be proactive. Responsibiliti ...
More ads