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Enterprise Admin Advisor - Nordic - German - Turkish - Cork

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  • Date Listed 03/07/2017
  • Location
  • Advertised By Private
  • Job Type Full-Time
Interested?

The company for which I work is seeking a professional individual to add to our team in Cork (Ireland) as

Enterprise Admin Advisor

Job Summary
The role of Enterprise Admin Advisor performs a variety of back office admin work for the Customer Care team.
Intermediate knowledge of Customer Care processes and tools is required for this position. Advisors generally perform one of the tasks noted above but can be asked to support other tasks as needed.

Key Qualifications
Fluent spoken and written English and Nordic language or German or Turkish
Excellent interpersonal skills
Experienced in resolving complex customer service issues
Dedicated to improving customer satisfaction and keeping Apple customers, Apple customers
Flexibility - willing to take on additional tasks and assist in the execution of new projects
Analytical and detail oriented
Target oriented - can deliver results on time
Excellent problem solving skills - the drive and motivation to take a problem and troubleshoot to a resolution is a requirement
Can identify opportunities for process improvement and develop solutions that target root causes
Can relate to and communicate with all types of situations and customers (internal and external)
Comfortable delivering presentations to Advisors, colleagues and managers as appropriate
Ambitious and motivated to develop the role and add value to the business
Dedicated to improving customer satisfaction
Maintains a positive attitude through periods of change and is professional in all work situations
Ideally 2 years, but at minimum, 6 months experience in a customer facing role, providing customer focused solutions
An appreciation of the IT environment, preferably with Apple products
A high level of computer literacy

Description
The Enterprise Admin team provides feedback to the business on primary escalation drivers and emerging issues that drive customer dissatisfaction. We troubleshoot problem areas in internal company care processes and provide solutions, working with the relevant departments to implement change. The Admin team works closely on a weekly basis with our counterparts in AME and APAC Enterprise Admin teams.

Candidates for the Enterprise Admin team should be able to handle pressure and be able to multi-task whenever necessary. You are able to prioritize tasks. You consider deadlines and targets as challenges and not as nightmares. Proper planning, organizing, and controlling helps you to reach your goals.


Naturally your privacy rights are 1000 % safe. The data will be stored by the company complying with the current law (recruitment purposes). The company does not trade in personal data at all, therefore the respect of the privacy of the internal and external contacts is a milestone for us, hence no need to do the unsolicited and cheap tricks.

If you think to fit the aforementioned profile, please drop me a line, and in the best case you got a job, and I got a job referral bonus (^_^).

Best of luck for now and kind regards


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