This site uses cookies to provide you with a great user experience. By using this site, you agree to our use of cookies.
Post a FREE Ad
You might be interested in these similar ads
Service and Support Administration - Arabic - Dutch - Cork
Interested?The company for which I work is seeking a professional individual to add to our team in Cork (Ireland) asService and Support Administration Advisor Job SummaryThe Service and Support Administration team works with our customers and partners to resolve escalations and issues driving customer dissatisfaction, as well as providing feedback to the business on these drivers. We troubleshoot ...
German/Danish/Dutch/ Content Executive - LONDON
German/Danish/Dutch/ Content Executive - LONDON Do you speak and write incredibly catchy in German? Do you also have a flair for marketing and want to work in an international dynamic team? Then the CRM Content Executive role with our client might be the opportunity you’ve been looking for!This is a central role within Campaign Delivery where the team is responsible for planning, creating and ...
Bellen alle Nederlands! Calling all Dutch speakers! Do you want an experience working abroad? in Dublin, preview image
Bellen alle Nederlands! Calling all Dutch speakers! Do you want an experience working abroad?
Do you speak Dutch? Do you want to work in a multilingual and multicultural company? Are you looking to start your career in technology or customer support? If so, this job is for you!We are looking for Dutch speakers to work as a technical support analysts to provide first level support to top clients. No experience necessary as we will provide you with full training. We offer a relocation packag ...
French Lead Generation Contact Agents Dublin City center Ireland
DescriptionWe are currently looking for a highly motivated, enthusiastic, and organised candidate to join our amazing team!Excellent start for individuals seeking opportunities within the IT industryAttractive salary A growing company with excellent prospects for career developmentGet paid for referring a friend to IDG DirectFresh fruit in the canteenFree gym membershipGreat location and work li ...
P/T Customer Service Rep. -30hrs pw - Excellent Interpersonal/problem solving skills essential
Would you like to Reduce your Hours and Work for a Large Expanding group in Dublin West (Free Parking !!!- No Traffic !!!)On a day to day basis you would-▪ Liaise with Customer Services team, on daily queries. Report on a daily basis to the Customer Service Team Lead.▪ Management of all order processing and queries linked to a specific customer division determined by the Team Leader▪ Query resolut ...
***Calling all candidates with experience in the Motor Industry*** in Dublin, preview image
***Calling all candidates with experience in the Motor Industry***
***Calling all candidates with experience in the Motor Industry*** If you have experience in working as a motor technician, mechanic or service advisor, and you are looking to make a move into a corporate environment then please call Lorna on 01 2788610, or email your CV to lorna@rplus.ie Location: Sandyford, South County Dublin We are looking for candidates with technical experience for a ...
Service Advisor Motor Trade in Dublin, preview image
Service Advisor Motor Trade
In this role as a Service Advisor, you will be expected to act as an interface between the customers and the company by resolving the customers’ queries and issues. Some of the duties involve:Interpreting customer concerns and comments and liaising with techniciansLiaison with customers about any additional work requiredGreeting customers and scheduling servicesEstimating time and costs associated ...
More ads

German, Dutch and Swedish Speaking Customer Operations Representatives

Post an ad like this for FREE!
  • Date Listed 13/06/2017
  • Location
  • Advertised By Agency
  • Job Type Full-Time

German, Dutch and Swedish Speaking Customer Operations Representatives are needed for Dublin location. Successful candidates must have excellent communication and interpersonal skills and the ability to communicate clearly and professionally with customers.


Responsibilities

  • Provide our customers with a friendly, positive and efficient service through being the first point of contact to handle customer queries
  • Providing accurate responses in a quick and helpful manner
  • Responding professionally to inbound calls in line with call schedule
  • Documenting reasons for calls and steps taken to resolve queries
  • Appropriately researching and investigating cases to determine how best to resolve concerns in line with customer service policies
  • Identifying where issues may need to be escalated to a more experienced member of the team
  • Compose accurate and eloquent responses to customer emails
  • Manage numerous coordinated tasks
  • Proactively provide customers with expert advice to educate them on the products offered and match product benefits with customer needs
  • Always look to meet or exceed SLA’s and performance targets so that customers are pleasantly surprised by the efficient service
  • Maintain and promote a positive attitude while meeting productivity goals
  • Document information captured through customer contacts to support product and service improvements, marketing campaigns and quality improvements.
  • Communicate all relevant customer feedback to team leaders to facilitate ongoing improvements of the service
  • Communicate regularly and effectively with the team
  • Establish and maintain positive working relationships with peers and key stakeholders

Candidates must have;

  • Experience working in a customer centric role and providing excellent customer service
  • Proficient in Microsoft Office
  • Fluency in German is essential – both written and verbal communication
  • Excellent communication and interpersonal skills – ability to communicate clearly and professionally with our customers both over the phone and in writing
  • Desire to provide superior customer service with patience and empathy
  • Resilience- enjoys working in a fast paced environment and remains optimistic in challenging times
  • Takes ownership and responsibility for issues and uses initiative to deliver practical solutions
  • Eye for detail and organisation – someone who looks to get it right first time and pursues quality in accomplishing tasks whilst achieving key targets
  • Builds positive relationships within and across teams
  • Effective influencing and persuasion skills
  • Flexibility to work across teams as needed


Gumtree User (More ads from this seller)
User since Jun 2017
1 Published
0 Active