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German fluent Helpline Officer 

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  • Date Listed21/08/2018
  • Location
  • Advertised ByAgency
  • Job TypeFull-Time

German Helpline Officer The Helpline Officer must anticipate and meet the needs of our external clients worldwide, including Expatriates, Brokers and Medical Providers as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvements. Key Responsibilities Commit to the department's service standards, including a 24 hours turnaround for all written communication and a target call abandon rate of 2% Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients Assist our in-house medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention Work within our rotating shift patterns – including night shifts and weekend work. Helpline employees receive a 30% shift allowance in addition to the base salary Experience Required Experience in a customer focused role , in a an administrative capacity Previous experience in call centre environment would be beneficial Experience working in pressurized environment with tight deadlines Strong Knowledge of Microsoft Office ( Excel, Word) Essential Requirements Applicants must be flexible to work within our rotating shift patterns Valid EU work permit with the ability to work full time year round Fluency in English and German Behavioural Competencies Customer focused Strong communication (verbal & written) Ability to work effectively within a team environment Honesty and Integrity Ability to work under pressure Results driven and solution oriented

Salary: 32.5k package (25base+30% shift bonus)

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