German speaking Customer service Dublin city centre  

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  • Date Listed14/01/2020
  • Location
  • Advertised ByAgency
  • Job TypeFull-Time

Role: German speaking Customer service

Location: Dublin city centre

Salary: Neg DOE + bonus + benefits

Sector: Travel

Main responsibilities:

- Maintaining a positive, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Ensure customer satisfaction and provide professional customer support.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating with customers through various channels.
- Knowing our products inside and out so that you can answer questions.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.


Requirements:

- Min 1 year experience in customer services (Call centre, catering, hotels, retail will also be considered)

- Fluent German and English

- High school diploma, general education degree or equivalent

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