German speaking Customer service Dublin city centre
- Date Listed14/01/2020
- Advertised ByAgency
- Job TypeFull-Time
Role: German speaking Customer service
Location: Dublin city centre
Salary: Neg DOE + bonus + benefits
Main responsibilities:- Maintaining a positive, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Ensure customer satisfaction and provide professional customer support.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating with customers through various channels.
- Knowing our products inside and out so that you can answer questions.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Min 1 year experience in customer services (Call centre, catering, hotels, retail will also be considered)
- Fluent German and English
- High school diploma, general education degree or equivalent