Helpdesk Administrator & Personal Assistant
- Date Listed23/11/2018
- Advertised ByPrivate
- Job TypeFull-Time
Job Responsibilities to include but are not limited to;
Dealing with both commercial and domestic clients in a friendly and efficient manner – via phone and email. Exceptional phone skills are required, and the potential candidate must have the drive to educate themselves on the Companies Services and Products and essentially love to talk. Ideally you would be able put yourself in the customer's shoes and advocate for them where necessary, troubleshooting problems and maintaining a high level of customer satisfaction. Taking the extra mile to engage customers.
You will act as a liaison and provide service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Scheduling and Diary management for a team of technicians, servicing both commercial & domestic markets, whilst being their point of contact for this team of technicians within the office.
Meeting team sales targets and call handling quotas.
Upselling and cross selling of additional products will be required.
Customer Invoicing and Credit Control.
Maintaining and ensuring correct file information and quality of submissions on all
Ensuring that information Is cross referenced and entered onto the company database – excellent attention to detail is required.
Presenting matters to your Supervisor for clarification on an ongoing basis (being an agile business circumstances change rapidly so you must thrive in a busy environment)
Managing and maintaining Commercial Contracts – to include general queries, new proposals, invitation to tender etc.
To be proactive and flexible in supporting general office / Contract / Helpdesk administration duties as required.
Lead generation – touching base with our existing database for diarised call backs.
Personal assistant duties to Managing Director - to include diary management, following up on leads, general correspondences, email management, time management etc.
Knowledge and Key Attributes:
At least two years’ experience in a similar facilities administration role desirable but not essential.
Proven customer support experience is essential with strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/ respond to different types of characters.
Excellent communication, interpersonal and organizational skills is required.
Planning and organizational skills are also required as the role requires balancing many different duties and being able to priorities.
Experience of working within a fast-paced office environment.
Dependable and flexible, able to work independently as well as part of a team.
Experience of working within a busy office environment.
High level working knowledge of MS office packages, Word, Excel, PowerPoint.
Understanding of planned maintenance procedures & building assets.
A basic understanding of good health & safety practices.
Job Type: Full-time