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Order Support Specialist - German - Cork

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  • Date Listed 03/07/2017
  • Location
  • Advertised By Private
  • Job Type Full-Time

The company for which I work is seeking a professional individual to add to our team in Cork (Ireland) as

Order Support Specialist

Job Summary
As an Order Support Specialist for our Online Store and Print Services, your role will be to expedite customer & departmental queries while maintaining the highest customer service standards at all times. The Order Support Specialist has a wide range of responsibilities focused on improving the overall customer experience. The team works under demanding time constraints to address complex support issues until successfully resolved. The team also identifies opportunities for operational improvements & suggests service improvement strategies in accordance with business requirements. There will be a strong emphasis on quickly and effectively recognising and analysing more complex problems and escalating accordingly. The successful candidate will be customer focused, articulate and motivated with some customer service based experience and excellent written and verbal communication skills. They must be able to work well within a team environment working towards achieving predetermined targets and also demonstrate their own initiative when required.

Key Qualifications
Fluent in written and spoken English as well as German
Experience of working in a pressurised environment which is target driven.
Customer focused with strong customer service experience.
Experience in Logistics/ Order management is desirable.
SAP experience and Block management experience preferred.
A high level of computer literacy preferred.
Strong organisational and administrative skills.
Be able to enhance existing relations with customers and stakeholders.
Strong analytical skills.
Adaptability & willingness to take on new tasks.
Self Motivated, works well under own initiative.
Be a Strong team player.

Processing of daily/weekly/monthly reports in an accurate and timely manner.
Ensure all activity is addressed within specified Service Level Agreements (SLAs).
Customer Outreach, via phone or email. Order maintenance and administration: solve delivery blocks to support order cycle target, process order amendments, returns, replacements, credits, account balancing documents etc.
Process Improvements / audits.
Universal Acceptance Testing (UAT). Develop creative solutions to complex customer issues & follow through to resolution.
Co-ordinate & work cross departmentally to prevent and/or resolve escalations.
As this role is designed to support customers in-country, it may be necessary to work nonstandard business hours. Flexibility is a requirement.

Naturally your privacy rights are 1000 % safe. The data will be stored by the company complying with the current law (recruitment purposes). The company does not trade in personal data at all, therefore the respect of the privacy of the internal and external contacts is a milestone for us, hence no need to do the unsolicited and cheap tricks.

If you think to fit the aforementioned profile, please drop me a line, and in the best case you got a job, and I got a job referral bonus (^_^).

Best of luck for now and kind regards
Gumtree User (More ads from this seller)
User since Jun 2011
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Cork, Irlanda
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