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SMB CUSTOMER SUPPORT ADWORDS

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  • Date Listed 05/06/2018
  • Location
  • Advertised By Agency
  • Job Type Contract

Manpower is looking to recruit 10 - 12 experienced in Customer support individuals looking to start a new challenge within a Fortune 500 company for one of their clients which is an American multinational technology company that specializes in Internet-related services and products.

Responsibilities include:
• Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
• Providing product and tool support to improve the overall experience and drive higher product adoption and spend
• Ability to identify trends and solve problems facing multiple SMB clients
• Provide vital product insights and feedback on client products

Profile Attributes:
• Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
• Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
• Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
• Focus on SMB customer satisfaction by driving the right product adoption for the right customer
• Excellent communication skills: verbal, written, listening skills

Qualifications

12 months of previous experience in Customer support - preferably call center environment

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User since May 2018
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