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Technical Customer Service

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  • Date Listed 19/02/2018
  • Location
  • Advertised By Agency
  • Job Type Full-Time

Irish Recruitment Consultants are hiring for a range of Technical Customer Service Roles in Limerick.

Key Responsibilities

  • Diagnose the cause of customer issues and resolve in real time wherever possible
  • Develop work out strategies for each account

  • Achieve efficiency targets and customer satisfaction targets
  • Follow agreed lines of escalation for all Customer Service issues

  • Organise and attend face to face meetings with clients as required

  • Deal with service queries in a prompt and professional manner

  • Responsible for all actions and decisions on accounts assigned

Skills & experience

  • A proved track record in customer service

  • Previous Call centre experience an advantage

  • Excellent typing skills required
  • Ability to work to designated individual and team targets

Competencies

  • IT Knowledge

  • Customer Service and Commercial Awareness

  • Communication skills – Interpersonal and Written

  • Judgement & Decision-Making

  • Team Working

If you feel you have the above experience please send an up to date CV today.

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