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B2B Customer Service with a high level of French

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  • Date Listed 15/09/2017
  • Location
  • Job Type Full-Time

Organization Our client is the worldwide leader in providing high-value promotional products for businesses and professionals by providing expert knowledge and effective promotional products. With a workforce from over 30 different countries with 18 working languages, we provide a very diverse and multi-cultural environment in which to work with ongoing training to provide you with the tools to be successful. Function The B2B Customer Service Agent is responsible for - Answering all nature of calls, ‘pre’ and ‘after’ sales calls, - Giving general information on products - Processing orders – telephone and mail - Up-Selling orders - Order status - Sample Product Requests - Customer complaints - Shipping issues (tracing orders; returns pick up etc.) - Finance queries (processing payments, invoice / statement queries) - Responding to faxes and letters from Customers - Translation and proofing - Any other duties/projects as directed by Management Requirements - Be fluent in French. - Good English - Previous experience in a similar role will be a plus - Must demonstrate ability to work well in a team contributing to the team’s goals - Need to demonstrate good time management - Ability to analyse a problem quickly and resolve it following procedures - Good telephone manner: courteous, clear speech, good call management, assertive - Customer service focused, able to deal with customers in a friendly and polite manner - Aware of overall business objectives – revenue generation, customer satisfaction - Computer literate: excellent keyboard skills, familiar with different on-line database packages - Ability to multitask Offer - Paid Holidays - Parking - Relocation package - Bonus - Vouchers - Staff discount - Sports Social Club


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