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Customer Service - Limerick

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  • Date Listed 19/04/2018
  • Location
  • Advertised By Agency
  • Job Type Full-Time

IRC are currently hiring Customer Service Executives in Limerick.

Duties:

  • Responsible for ensuring KPI goals are met and/or exceeded on a daily, weekly, monthly, quarterly and yearly basis as set up by Manager.
  • Identifying appropriate products and services to meet the full range of customer needs.
  • Handling live call transfers from other departments
  • Outbound calls based on cases raised by other departments.
  • To deliver exceptional customer experience through verbal, written or digital communications and interactions.
  • Strive towards first time resolution and take ownership of all customer requests
  • Be pro-active with customer requests in terms of follow up and escalation.
  • Action sales escalation queries and complaints in line with departmental procedures.
  • Multitask and adapt to a fast paced environment.
  • Demonstrate creativity and initiative to increase performance on your team.
  • Demonstrate sales acumen and deliver against sales targets.


The Person:

  • Experience working in a commercial, sales/customer service environment.
  • Excellent IT skills
  • Exemplary performance record.
  • Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale.
  • Excellent verbal, written and problem solving skills.
  • Highly motivated person capable of working as an individual or as part of a focused and committed team.
  • Proven ability to operate flexibly and pro-actively in a complex and dynamic working environment.
  • Excellent organisational, communication and interpersonal skills.

Please send your CV to Patrcik O'Regan today!

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Steamboat Quay, Limerick, Ireland