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Advisor - Ent Tech Support

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  • Date Listed 30/11/2017
  • Location
  • Advertised By Private
  • Job Type Full-Time

Mentors and/or coaches less experienced TSEs, Helps develop and participate in presentations and informal training for other TSEs.

Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database.

Participating in and possibly leads conference calls with customers Knows their audience and articulate accordingly.

Reviews technical solution articles for accuracy and completeness, and give feedback to the authors.

Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues.

Works toward becoming subject matter expert in a particular area or areas.

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