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Service Department Coordinator 

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  • Date Listed29/04/2019
  • Location
  • Advertised ByPrivate
  • Job TypeFull-Time

Job Purpose:

Working as part of a small admin team: to undertake all administrative and other tasks required to ensure the smooth running of the service department.

Key Responsibilities and Accountabilities:

  • Dealing promptly and efficiently with telephone and email queries from clients, sub-contractors and staff.
  • Scheduling maintenance works / Crews / Technicians
  • Updating and maintaining call logging portals including: in-house call management system and client specific systems.
  • Follow up and reconciliation of all incoming documentation and information to support effective close out of works.
  • Ensuring all clients receive an excellent service from in all aspects of our service.
  • Generating monthly reports and attendance service reports for clients
  • Assisting other members of the admin team when needed
  • Other ad-hoc tasks and projects as required ensuring the smooth running of the office.

Job Type / Category

Working as part of a small admin team: to undertake all administrative and other tasks required to ensure the smooth running of the service department.

Required Education, Skills and Qualifications

Skills, knowledge, qualifications required for the job

  • Friendly, enthusiastic and a good team player
  • Excellent interpersonal, communication and customer service skills
  • Efficiency, accuracy, attention to detail
  • Flexibility
  • Self-motivated and willing to take the initiative
  • Aptitude to work without direct supervision
  • Strong organizational skills with the ability to adapt and successfully multi task
  • Excellent IT Skills – Word, excel, Internet, databases

Benefits

Full-time position

20 days holidays per year

Free parking

Canteen facilities

Great team Spirit

Training on site

Variety of work and tasks

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User since Nov 2018
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