Content Review Russian Market 

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  • Date Listed15/06/2021
  • Location
  • Advertised ByAgency
  • Job TypeFull-Time
Responsibilities:
  • Resolving inquiries via ticketing system empathetically, accurately and on time
  • Investigating and resolving reported issues such as requests for account support or potentially abusive content
  • Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users
  • Becoming and remaining knowledgeable about client’s products and community standards
  • Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
  • Gathering, analyzing, and utilizing relevant data to develop ways to improve the overall user experience
  • Identifying inefficiencies in workflows and suggest solutions
  • Recognizing trends and patterns and escalating issues outside the company policy to the global team

Skills & Competencies:

  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment
  • Strong interpersonal skills, verbal, and written communication skills and most importantly empathy
  • High adaptability and positive approach to challenges.
  • Ability to make decisions, prioritize, solve problems and work as part of a team
  • Effective Time management & Prioritisation skills
  • Ability to consistently hit KPIs on time

Contract: Full-time, permanent

Compensation:

  • 27,000 euros per year (up to 30,200 OTE for the night shift)
  • Free meal (lunch or dinner) on site
  • Private healthcare
  • Pension contribution
  • 25 days of annual leave
  • Extensive Training and access to CPL's Wellness Programme
  • Tax Saver and Bike-to-Work Scheme

Location: Dublin 18, Sandyford, Dublin South

IMPORTANT:

  • Due to the nature of the role, candidates must be fully confident in dealing with sensitive video content.
  • Candidates have to be eligible to work full-time in Ireland

Job Types: Full-time, Permanent

Salary: €27,000.00 per year

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