This site uses cookies to provide you with a great user experience. By using this site, you agree to our use of cookies.
Post a FREE Ad
Hi! Please beware this listing has expired. We have displayed some related listings below for your convenience.
You might be interested in these similar ads
Mechanical Administrator - Dublin  in Dublin, preview image
Mechanical Administrator - Dublin
Sherlock Recruitment are working with a leading Mechanical and Electrical company. We currently recruiting an Administrator. In this role you will support the busy Mechanical team with general administrative duties with a particular focus on co-ordination of utilities/ services across our growing portfolio of sites, and liaising with customers. This position is based in Dublin.Duties & Respons ...
Office Administrator - Part/Full Time
Office Administrator is needed to join a busy office in Saggart, Dublin. Working at the forefront of the business expect a fast-paced, all-encompassing, business critical role ensuring fantastic customer service is delivered at all times. Requirements:Experience in a similar account management or office administration or customer service role; You are self-motivated with an entrepreneurial and pos ...
Office Administrator with Estate Agency in Dublin, preview image
Office Administrator with Estate Agency
We are an established Estate and Letting agency based in Sandyford, Dublin 18. We have busy sales and lettings departments focused on delivering the very best customer service to all of our clients. Our lettings & property management department in particular manages a large selection of apartments and houses throughout the Dublin area. We are currently looking for a new staf ...
office administrator
We are looking for a strong Administrator with excellent attention to detail to work in our very busy Office, which has a fast pace environment. This role has real variety.The Role: Undertake a number of key administration tasks in a timely manner.Deal with daily telephone calls/queries.Processing registrations.Deal with all emails on a daily basis.Produce reports and update the database.Produce s ...
Administrative Assistant
Administrative Assistant, Dublin 2 One of our clients, an insurance premium finance provider is looking for an Administrative Assistant to join their organization ASAP. Full training will be provided. Role and Responsibilities Providing Best in Class Customer Care when dealing with customer enquiries and maintaining excellent communication when dealin ...
Internship Tour Operator's Accounts Credit Control Department from August/September
About the Abbey Group Head quartered in the heart of historic Dublin, the Abbey Group is one of Ireland’s longest established and best known Incoming Tours operators. The Group was founded in 1978 when Abbey Ireland was launched. Today the group has expanded its services in Edinburgh and London. With over 160 staff and with overseas representatives in ten key markets, we are recognised as the mark ...
Parttime Admin / Trainee Buyer
Gaffney Mechanical are currently looking to recruit someone to fill the role of Junior Office Admin/ trainee buyer, office experience necessary.The day to day duties of the successful candidate will include, managing all incoming calls, meeting and greeting visitors, general administration.You will also work closely with the Senior buyer, creating purchase orders, co-ordinating deliveries with sit ...
More ads

Customer Service Advocate  

Post an ad like this for FREE!
  • Date Listed18/04/2019
  • Location
  • Advertised ByPrivate
  • Job TypeContract

My client is a well known public sector body located in Dublin City Center. They are looking to hire a Customer Service Advocate initially until December 2020.

The purpose of this role is to provide Service Excellence to my client's customers and colleagues by building a deep understanding of their needs, requirements and expectations and consistently meeting, managing and exceeding their expectations in a professional, courteous and respectful manner.

The duties and responsibilities are broken down as follows -

Customer Support

  • Delivery of excellent levels of customer service, meeting specific activity metrics and the expectations as outlined in our customer charter.
  • Responsibility and accountability for management of customer queries/tickets within agreed SLA’s, in a solution-focused manner
  • Provide ongoing evaluation of processes and procedures; suggest methods to improve area operations, efficiency and service to customers.
  • Proactively support customers in relation to reporting, submission of registrations, providing and updating information and key detail


  • Ensure efficient and effective processing of applications, registrations and payments.
  • Financial administration supports particularly in relation to the payments generation breakdowns.
  • Respond to internal/external queries and information requests, as appropriate in relation to operational activities
  • Work in collaboration with programme centre staff to ensure smooth and efficient upstream and downstream processes.
  • Engage in daily support and communications within the team so that all customer queries are actioned and resolved in a timely, efficient and knowledgeable manner

This is an exciting role within a public sector body, offering 26 AL and a salary of €25,909.

To apply for this role, please email me your CV and a cover note.


Gumtree User(More ads from this seller)
User since Nov 2018