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Customer Service Advocate  

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  • Date Listed18/04/2019
  • Location
  • Advertised ByPrivate
  • Job TypeContract

My client is a well known public sector body located in Dublin City Center. They are looking to hire a Customer Service Advocate initially until December 2020.

The purpose of this role is to provide Service Excellence to my client's customers and colleagues by building a deep understanding of their needs, requirements and expectations and consistently meeting, managing and exceeding their expectations in a professional, courteous and respectful manner.

The duties and responsibilities are broken down as follows -

Customer Support

  • Delivery of excellent levels of customer service, meeting specific activity metrics and the expectations as outlined in our customer charter.
  • Responsibility and accountability for management of customer queries/tickets within agreed SLA’s, in a solution-focused manner
  • Provide ongoing evaluation of processes and procedures; suggest methods to improve area operations, efficiency and service to customers.
  • Proactively support customers in relation to reporting, submission of registrations, providing and updating information and key detail

Administration

  • Ensure efficient and effective processing of applications, registrations and payments.
  • Financial administration supports particularly in relation to the payments generation breakdowns.
  • Respond to internal/external queries and information requests, as appropriate in relation to operational activities
  • Work in collaboration with programme centre staff to ensure smooth and efficient upstream and downstream processes.
  • Engage in daily support and communications within the team so that all customer queries are actioned and resolved in a timely, efficient and knowledgeable manner

This is an exciting role within a public sector body, offering 26 AL and a salary of €25,909.


To apply for this role, please email me your CV and a cover note.


sarra.hadi@collinsmcnicholas.ie

0906450667

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User since Nov 2018
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