This site uses cookies to provide you with a great user experience. By using this site, you agree to our use of cookies.
Post a FREE Ad

Danish Team Leader

Post an ad like this for FREE!
  • Date Listed 30/05/2018
  • Location
  • Advertised By Agency
  • Job Type Full-Time

Danish Team Lead

Location: Dublin 1


You will build, develop & lead a team with a high performing ethos to meet & exceed performance goals. You will coach, engage & develop your direct reports. You will work in a multinational environment, where we take responsibilities across the customer service teams.


Key Responsibilities include:

  • The Team Manager oversees daily activities of the Danish / Swedish customer service team
  • You are expected to demonstrate the ability to plan and execute in a fast paced environment
  • You understand the importance of KPIs & have the ability to analyse, implement & continually improve best practice processes
  • Coaching, motivating and retaining staff and coordinating bonus schemes
  • Contribute to development of strategies & plans for the Team & or Department
  • Build & develop the team towards constant improvements on quality and productivity
  • Provide daily leadership to the team to meet & exceed customer expectations & business targets
  • Respond to escalating issues in a quick, effective & courteous manner
  • Use your extensive experience & judgment to plan & accomplish goals
  • Support the integration of new systems & processes within teams

Essential Competencies/ skills:

  • Fluent (written/oral) in Danish
  • Fluent (written/oral) in English
  • Previous management experience is essential (3 - 5 years)
  • Excellent organisational and leadership skills with a problem-solving ability
  • Enjoy working in a very fast paced environment
  • Autonomous & Flexible
  • Customer & Solution oriented
  • Analyse call centre KPIs and take appropriate actions
  • Organised and ability to organise your own work load
  • Ability to motivate & coach the customer service agents to consistently high performance
Gumtree User (More ads from this seller)
User since Jun 2016
108 Published
41 Active
Choose file
By clicking "Send" you accept the Terms of Use and Privacy Notice and agree to receive newsletters and promo offers from us.
Add to Watchlist
Added to Watchlist
Safety Tips - Your safety is important to us and we believe that you can stay safe. Learn More Report this ad
Incorrect code. Please try again
Dublin
You might be interested in these similar ads
Recruiter Internship
In House Healthcare Recruiter Internship (Part-Time) Our organisation is looking for a part-time healthcare recruiter intern who possess excellent interpersonal and organizational skills. We are an exciting dynamic and multi award winning Healthcare company based in Dublin. Job Description: The healthcare recruiter intern pre-screens, interviews, and completes pre-em ...
Sales Development (Weekly Pay)
Position: Sales Development Position Introduction: StaffLink Recruitment are currently looking for a Sales Development Candidate to join a client of ours who is one of Ireland’s largest portable and modular building companies. This position involves activity selling to their market and will require a passion for sales along with excellent customer service. Role Responsibilitie ...
Dispatch Manager - Immediate Start
Tendermeats is a meat processing company located in Clondalkin, Dublin 22 which currently employs 180 people. The company performs activities such as de-boning, cutting and packing of fresh beef, pork and lamb meats. Tendermeats supplies MAP finished beef, lamb and pork cuts to retail units nationwide. We currently wish to recruit a Dispatch Manager for our Clondalkin facility. The role wi ...
Logistic Administration Clerk, Ballymount, perm contract, €22K
Logistic Administration Clerk, Ballymount, perm contractRanked as one of Ireland’s best workplaces, by ‘Great Place to Work’, our client, is a high-profile, leading-edge retail brand selling furniture, bedding, electrical and computer goods. They are growing, and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want ...
Administration and Technical Assistant
Sherlock Recruitment have an exciting opportunity, Our client is looking for a full time experienced Administrator and Technical Assistant for their busy offices in Dunlin 12. The Administration and Technical Assistant will be part of a fast paced environment, which will require excellent communication skills both customer facing and within your own team. The successful candidate will be comfortab ...
Credit Controller - Citywest
Cordant People are on the lookout for a Credit Controller in City West. Work for a growing team and be part of something big!Job ResponsibilitiesTo carry out daily credit control procedures in an efficient and effective manner, ensuring overdue debts and bad debts are kept to a minimum.Monitoring the processing of receipts and payment arrangements to ensure customers are operating within the agree ...
Office Administrator
Office Administrator**Sherlock Recruitment is a full-service Recruitment Agency that specialise in providing skilled and reliable temporary staff, primarily to Construction and M&E contractors as well as those in other sectors.At Sherlock Recruitment, we pride ourselves on our ability to meet the demands of our clients at long and short-term notice and to the full extent of their expectations. We ...
More ads