This site uses cookies to provide you with a great user experience. By using this site, you agree to our use of cookies.
Post a FREE Ad

German or French Account Manager

Post an ad like this for FREE!
  • Date Listed 04/08/2017
  • Location
  • Advertised By Agency
  • Job Type Full-Time
About the Job

Job Purpose:

You are a high performing customer orientated account manager, who will take full responsibility for a portfolio for French or German partners. Focused on delivering superior customer experience, meeting and exceeding business targets, reducing churn and increasing renewals. With your proactive, collaborative and solution oriented style, you will excel at delivering optimum satisfaction levels to our partners through inbound and proactive outbound activities.

Key Responsibilities include:

  • Deal with incoming calls and emails from partners within a similar environment to a call centre
  • Manage the business relationship for a portfolio of diverse partners, providing product insight and support to ensure the best client experience for our partners
  • Engage with partners and conduct regular reviews to provide the highest level of customer service
  • Actively contribute to maximising product usage and promote additional options and flexibility to help partners achieve and improve their targets and deliver renewals (upsell)
  • Work in close collaboration with customer service and partner relations contracting teams to deliver product enhancements and new requests
  • Gather all data on concerns, determine root cause and seek out solutions or escalate as needed
  • Proactively identify other areas of improvement to enhance the overall customer experience

Essential Competencies/ skills :

  • 2-3 years previous customer service experience
  • Excellent communication skills, verbal and written
  • Fluent in French and professional English (spoken)
  • Strong organisational, time management and problem solving skills
  • Highly customer focussed, courteous and professional in approach
  • Strong relationship building and influencing skills
  • Ability to work autonomously and collaborate effectively in a team
  • At ease with MS Office and experience using CRM tools is a plus

To better serve our partners, shift work (Mon – Sat, 8am – 8pm) and French public holidays will apply

Gumtree User (More ads from this seller)
User since Jun 2016
61 Published
28 Active
Attach a file (maximum 2MB)
Uploading
[Remove]
By clicking "Send" you accept the Terms of Use and Privacy Notice and agree to receive newsletters and promo offers from us.
Add to Watchlist
Safety Tips - Your safety is important to us and we believe that you can stay safe. Learn More Report this ad
Dublin
You might be interested in these similar ads
Claims Officer French or German or Arabic
French or German or Arabic CLAIMS OFFICERLocation: DublinOur client is a global insurance company located in Dublin who is looking for Claims Officer to join its growing Medical Services department.Key ResponsibilitiesAdjudicate and process Claims within the agreed company SLA – clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio targetUse company’s ...
Language role: IT support with immediate start in Dublin, preview image
Language role: IT support with immediate start
Role DescriptionGerman, Polish, Spanish & Portuguese, Norwegian, Finnish, French, Swedish, Danish speakers Stamp 4 or EU passport only.Roles and Responsibilities:Emphasis on driving high customer satisfaction and resolution Supporting users queries in relation to paid content. (movies, TV shows, paid channel, YTR) and requests .Troubleshooting and helping resolve video playback issues Process refu ...
French Speaking Project Executives Junior & Senior
Our client a leading Destination Management Company based in North Dublin, currently have vacancies for both Junior and Senior Project Executives in their incentives and conference department based in Dublin. Applicants must be completely fluent in both spoken and written French and English. Duties will include :- End-to-end management of project files ensuring all duties are take ...
SCHEDULER - CLIENT/STAFF  in Dublin, preview image
SCHEDULER - CLIENT/STAFF
SCHEDULER - CLIENT/STAF Dublin · Permanent full-time· Updated 30/06/2017· Kay DalyAPPLY NOWThe ROLE…The Scheduler/Staff client Coordinator will manage our clients home care service requirements by matching the most suitable Carer for their needs.You will be responsible for:- Coordinating Carers' schedules on a daily basis- Meeting and familiarizing yourself with t ...
Operations Agent in Dublin, preview image
Operations Agent
Our company is looking for a reliable Operations Agent with a strong Customer Service background.The daily responsibilities will include:Customer service - dealing with customers queries;Tracking and tracing deliveries;Acting as a communication liaison through the system and answer incoming phone calls from drivers on the road and customers Looking after customers bookings Collaborating with manag ...
Office Administrator
We’re looking to add a new Office Admin to the team to help keep our operations running smoothly.The expected hours for this job are 9am to 5:00pmThe Role: (not solely limited to) • Monitor and balance on a monthly basis business and credit accounts • Responsible for management of accounts payable/receivable & invoicing clients • Responsible for payable department (VAT returns) • Insure complianc ...
Temporary / Contract Office Staff
About usAchievers Resource Solutions is a trusted recruitment agency, with offices in Dublin City Centre and North County Dublin, providing high-quality recruitment services to our clients and candidates alike.We currently have vacancies throughout Dublin and the surrounding areas and are now seeking on-call temporary/contract office staff to provide relief cover for our growing client base.Assign ...
More ads