This site uses cookies to provide you with a great user experience. By using this site, you agree to our use of cookies.
Post a FREE Ad

German or French Account Manager

Post an ad like this for FREE!
  • Date Listed 19/06/2018
  • Location
  • Advertised By Agency
  • Job Type Full-Time
About the Job

Job Purpose:

You are a high performing customer orientated account manager, who will take full responsibility for a portfolio for French or German partners. Focused on delivering superior customer experience, meeting and exceeding business targets, reducing churn and increasing renewals. With your proactive, collaborative and solution oriented style, you will excel at delivering optimum satisfaction levels to our partners through inbound and proactive outbound activities.

Key Responsibilities include:

  • Deal with incoming calls and emails from partners within a similar environment to a call centre
  • Manage the business relationship for a portfolio of diverse partners, providing product insight and support to ensure the best client experience for our partners
  • Engage with partners and conduct regular reviews to provide the highest level of customer service
  • Actively contribute to maximising product usage and promote additional options and flexibility to help partners achieve and improve their targets and deliver renewals (upsell)
  • Work in close collaboration with customer service and partner relations contracting teams to deliver product enhancements and new requests
  • Gather all data on concerns, determine root cause and seek out solutions or escalate as needed
  • Proactively identify other areas of improvement to enhance the overall customer experience

Essential Competencies/ skills :

  • 2-3 years previous customer service experience
  • Excellent communication skills, verbal and written
  • Fluent in French and professional English (spoken)
  • Strong organisational, time management and problem solving skills
  • Highly customer focussed, courteous and professional in approach
  • Strong relationship building and influencing skills
  • Ability to work autonomously and collaborate effectively in a team
  • At ease with MS Office and experience using CRM tools is a plus

To better serve our partners, shift work (Mon – Sat, 8am – 8pm) and French public holidays will apply

Gumtree User (More ads from this seller)
User since Jun 2016
108 Published
41 Active
Choose file
By clicking "Send" you accept the Terms of Use and Privacy Notice and agree to receive newsletters and promo offers from us.
Add to Watchlist
Added to Watchlist
Safety Tips - Your safety is important to us and we believe that you can stay safe. Learn More Report this ad
Incorrect code. Please try again
Dublin
You might be interested in these similar ads
Project Coordinator
Reports to Managing Director Location Swords, Co Dublin Salary €21,384.00 for a 30 hour contract plus 8 weeks holidays per year Closing date June 25th, 2018 Our Company The Mobile Music School delivers interactive, educational and fun based music programmes and workshop in primary and secondary schools, libraries and arts centres throughout Irelan ...
Recruiter Internship
In House Healthcare Recruiter Internship (Part-Time) Our organisation is looking for a part-time healthcare recruiter intern who possess excellent interpersonal and organizational skills. We are an exciting dynamic and multi award winning Healthcare company based in Dublin. Job Description: The healthcare recruiter intern pre-screens, interviews, and completes pre-em ...
Dispatch Manager - Immediate Start
Tendermeats is a meat processing company located in Clondalkin, Dublin 22 which currently employs 180 people. The company performs activities such as de-boning, cutting and packing of fresh beef, pork and lamb meats. Tendermeats supplies MAP finished beef, lamb and pork cuts to retail units nationwide. We currently wish to recruit a Dispatch Manager for our Clondalkin facility. The role wi ...
Administration and Technical Assistant
Sherlock Recruitment have an exciting opportunity, Our client is looking for a full time experienced Administrator and Technical Assistant for their busy offices in Dunlin 12. The Administration and Technical Assistant will be part of a fast paced environment, which will require excellent communication skills both customer facing and within your own team. The successful candidate will be comfortab ...
Multilingual Project Manager / Office Administrator
Multilingual Project Manager / Office Administrator You will be working with in a small team and you will be trained on the in house systems. For this position you need to be available to start almost immediately. This is a temporary position with a view to permanency. Responsibilities: • Administration tasks • Project managing • Eas ...
Operations Specialist (German, Russian, Portuguese, Spanish)
Hi everyone!An entertainment industry multinational is looking for junior operations specialists to join their team in the soon to open Dublin office on the Sountside of the City Centre.Key ResponsibilitysOperational tasks associated with logistics, inventory management, website data management, fraud protection and customer care.Troubleshooting operational issues as they arise.Mastering several b ...
Receptionist/Front of house for Busy Inbound Lines in a Hair and Beauty Salon
The Company: Blow Hair and Beauty, Ireland’s first ‘blow dry bar’ was established in 2003 is happy to announce further growth in the group. We have recently opened a salon in Dunnes Stores in Henry Street and are seeking Front of House/Reception personnel across all 4 salons Blow has been providing blow dries, colour and beauty services to Ireland’s top businesswomen and Dublin 4 local ...
More ads