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Language role: IT support with immediate start

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  • Date Listed 11/08/2017
  • Location
  • Advertised By Agency
  • Job Type Full-Time

Role Description

German, Polish, Spanish & Portuguese, Norwegian, Finnish, French, Swedish, Danish speakers
  1. Stamp 4 or EU passport only.


Roles and Responsibilities:
Emphasis on driving high customer satisfaction and resolution
Supporting users queries in relation to paid content. (movies, TV shows, paid channel, YTR) and requests .

Troubleshooting and helping resolve video playback issues
Process refunds for accidental and unauthorised purchases
Customer education on supported devices, purchase processes and features
Collaboratively sharing feedback through appropriate channels related to tools, processes or systemic user/product issues
Ensuring excellent customer satisfaction
Following pre-defined workflows when responding to customer inquires


Required Skills/Competencies/Experience:
Fluency in English plus excellent native-level written and verbal communication skills in language of support, with minimum 2 years’ experience in customer support for said language (chat, voice, email) working with direct consumers (B2C)

Incredible communicator:
Must exhibit active listening, be able to probe effectively and handle issues and complaints in a courteous, professional and friendly manner
Must be able to grasp complex and sometimes technical concepts, and relate them to our users in an easily understandable way
Ability to communicate complex issues in a friendly and easy to understand format

Gumtree User (More ads from this seller)
User since Jul 2017
19 Published
8 Active
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