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Admin/Customer Service Executive 

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  • Date Listed23/04/2019
  • Location
  • Advertised ByAgency
  • Job TypeTemporary

MAIN DUTIES AND RESPONSIBILITIES
 Manage a number of Key Customer Accounts with KPIs and performance
reporting
 Develop relationships with existing and new customers
 Deal with calls from customers and drivers and assist in their enquiries
 Handle customer shipment tracking enquiries in a professional manner
 Respond to enquiries and reported problems, bringing them to a satisfactory
conclusion
 Relay customer service queries and issues to related teams and follow-up
completion
 Completion of data within company systems in a timely, efficient and accurate
manner
 Supporting colleagues in other departments as well as offices nationally and
internationally
 Flexible and hands-on approach to prioritising duties and achieving deadlines
 Other ad-hoc and duties as required
 Ensuring excellent customer service is delivered at all times

SKILLS REQUIREMENTS
 Proficiency in Microsoft Excel, Word & Outlook
 Highly organised and Team Player
 Deadline focused
 Flexible, adaptable and quick to learn
 Ability to work on own initiative
 Excellent communication skills
 Must be able to work well under pressure
 Fluent English, both written and spoken, is essential
 Possesses a positive outlook, promoting constructive responses to the challenges
of work

Additional Requirements:
1. In addition to the duties and responsibilities listed, the postholder may be
required to perform other duties assigned by the Company from time to time.
Subject to adequate experience and/or training.
2. To participate in the annual performance appraisal and objective setting scheme.
3. To work in accordance with all company policies including Health and Safety,
Employment, Staff, Quality and Environmental.
4. It is important that during the employment with the Company and any time
thereafter, that any information relating to the affairs of the Company is treated
with the highest level of confidentiality.
5. To have a detailed knowledge of and apply the Depot’s Business Plan in all
aspects of development.

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