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Internship in Tour Operator's English Customer Care Department from June 2019 

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  • Date Listed07/09/2018
  • Location
  • Advertised ByPrivate
  • Job TypeInternship

About the Abbey Group
Head quartered in the heart of historic Dublin, the Abbey group is one of Ireland’s longest established and best known Incoming Tours operators. The Group was founded in 1978 when Abbey Ireland was launched. Today the group has expanded its services in Edinburgh and London. With over 160 staff and with overseas representatives in ten key markets, we are recognised as the market leader within our sector. The Group has four divisions specialising in specific types of inbound tourism

·Group Tours

·Individual & Online Travel

·Incentive & Luxury leisure travel (Moloney & Kelly)


Tasks:

·Help developing and maintaining strong relationships with both existing & potential suppliers.


·Daily communication with suppliers, both here in Ireland and in Scotland will be a requirement of the role and thus fluency in the relevant language(s) is required.


·The role involves the co-ordination of a variety of arrangements for tour groups within specific time restrictions – making reservations, creating & updating group itineraries, making required amendments when changes to the clients programme occur, communication with tour guides and coach companies etc.


·Full utilisation of the Tourplan system (our tourism software system) to generate all supplier communications, also ensuring that the confirmed proposal is accurately reflected in Tourplan thereby facilitating a smooth and accurate accounting process.


Requirements:

· Fluency in English language

· Good basic key board skills and proficiency in Microsoft office

· Good communication and organizational skills

· Requirements- students must be affiliated with college/Educational institution /Erasmus/Leonardo Da Vinci etc. or this internship is part of their studies.


Benefits:

300 Euros/month

1,75 days off per month

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