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Air Freight Forwarder - Dublin North

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  • Date Listed 23/06/2017
  • Location
  • Advertised By Private
  • Job Type Full-Time

My client located in the Dublin 15 area requires an experienced Air Freight Forwarder for a full time permanent position

Responsibilities:

Work closely with overseas teams in all global geographies

To manage and develop relationships with agents globally.

To provide excellent customer service to all existing and potential customers.

Manage customer activities closely while in transit (cross trade business)

Track-trace shipments-collection and delivery times

Service levels and rates negotiation with suppliers for new and existing lanes

Optimize costs, transport quality, delivery times and customer service solutions.

Cross training and development within other departments

Customer order booking

Dealing with incoming correspondence

Liaising with customs when required

Work closely with Finance lead to ensure billing accuracy

Import & Export coordination for all Customer shipments

Dealing with telephone queries

Dealing with haulers, airlines and shipping lines

Project work when required

Management of KPIs and daily reports for both internal management team and customers

Involvement in continuous improvement initiatives

Involvement in establishing and maintaining SOPs

Requirements:

Min 2 years Airfreight experience

Ability to problem solve

Strong industry knowledge, i.e. aircraft types and related max cargo dimensions, ULD types, OOG cargo experience useful

Working toward a Logistics, Supply Chain Management, Business or similar Degree

Rate negotiation skills, commercial acumen

Strong Customer service skills, willingness to go the extra mile to resolve issues

Industry documentation knowledge, i.e. different types of shipments and documents required, e.g. EUR1, ATR, Carnet, Original Docs

Strong time management, ability to work under pressure

Flexibility, will be required to work out of office hours/weekends

Data accuracy/attention to detail essential

Microsoft Office skills and other Business Systems Experience

Ability to maintain and update SOP's as required

Cost management, invoice accrual

Good people skills, ability to build relationships with overseas offices/3pl's to ensure best customer service

Ambitious, wants to learn and develop, team player

Salary will very much depend on experience but will range at €28K to €35K

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