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HR Helpline Agent - Hebrew - Cork - 200019554 

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  • Date Listed09/01/2019
  • Location
  • Advertised ByPrivate
  • Job TypeFull-Time
Interested?

The company for which I work is seeking a professional individual to add to our team in Cork (Ireland) as

HR Helpline Agent

Job Summary
The company is currently recruiting a HR HelpLine Agent with fluent Hebrew, this is an exciting role to join a dynamic and focused team within the Apple business. This position is based in Cork, Ireland.

Key Qualifications
To apply for the position, you should have:
A minimum of 2+ years Human Resources experience, or 2+ years of customer contact Centre experience and a Human Resources background
Excellent English and Fluent Hebrew is required
Flexibility to work varied shifts on a 5-day schedule
Demonstrated ability working with confidential data
Exceptional interpersonal skills
Strong verbal and written communication skills
Strong organizational skills and the ability to multi-task
Demonstrated ability to work well in a collaborative environment
Experience helping to improve operations and deliver a great customer experience
Great attention to detail and demonstrated ability to effectively prioritize their workload
An appetite for continuous learning
Experience on the following systems would be an advantage:
Mac OS systems experience
Enterprise HR systems (Oracle, PeopleSoft, SAP, etc.)
Knowledge management systems
Using data and information to influence process improvement

Description
The HR HelpLine Agent will have primary responsibility to:

Serve as a primary HR point of contact for all employee and manager enquiries regarding benefits, employee data, HR systems and information sources, and pay for the countries we support
Respond to employee inquiries through phone or email by accessing a variety of tools and knowledge bases,
Administer HR-related processes for internal customers, including data entry and support for the company HRIS tool, Merlin.
Develop strong internal relationships across Human Resources and with internal process partners to better understand these functions
Share and improve processes within the HR HelpLine and across Apple’s businesses,
Record all enquiries and resolutions in a customer relationship management system using the defined way of working taught at HR HelpLine
Analyze trends and report results, bringing findings and insights from the HR HelpLine to our businesses,
Help make the HR HelpLine experience truly rewarding for customers.

Education
HR Qualification/Degree or equivalent experience

Naturally your privacy rights are 1000 % safe. The data will be stored by the company complying with the current law (recruitment purposes). The company does not trade in personal data at all, therefore the respect of the privacy of the internal and external contacts is a milestone for us, hence no need to do the unsolicited and cheap tricks.

If you think to fit the aforementioned profile, please drop me a line, and in the best case you got a job, and I got a job referral bonus (^_^).

Best of luck for now and kind regards


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