Customer Service Agent
- Date Listed29/04/2019
- Advertised ByPrivate
- Job TypeFull-Time
•Responsible for prompt query and complaint resolution for all internal and external clients - via all customer communication portals
•Liaise with the facilities Team in order to handover, progress, update, resolve and close out customer issues; whilst providing feedback at all key stages to all.
•Escalating issues to supervisory and Managerial level as appropriate.
•Responsible to the Facilities Manager for the day to day delivery of the complete Service Centre service to the wider business; across all aspects of the Service Centre service and within the relevant Service Level Agreements.
Undertake new tasks and training, in line with business development
Candidate requirements (education, skills, experience):
•At least 2 years' experience of working within a fast paced office environment. Previous Call Centre/Customer Service experience is desirable
•Basic proficiency with MS Office suite - MS Word, Excel & Outlook particularly