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Service Centre Agent Wanted 

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  • Date Listed24/04/2019
  • Location
  • Advertised ByPrivate
  • Job TypeFull-Time

Job Responsibilities:


•Responsible for prompt query and complaint resolution for all internal and external clients - via all customer communication portals


•Liaise with the facilities Team in order to handover, progress, update, resolve and close out customer issues; whilst providing feedback at all key stages to all.


•Escalating issues to supervisory and Managerial level as appropriate.


•Responsible to the Facilities Manager for the day to day delivery of the complete Service Centre service to the wider business; across all aspects of the Service Centre service and within the relevant Service Level Agreements.


•Undertake new tasks and training, in line with business development


Candidate requirements (education, skills, experience):


•At least 2 years' experience of working within a fast paced office environment. Previous Call Centre/Customer Service experience is desirable


•Basic proficiency with MS Office suite - MS Word, Excel & Outlook particularly


•A good telephone manner & communication skills is a must as client liaison is critical part to this role


•You must be an extremely flexible individual for this role and have excellent interpersonal skills.


•Excellent interaction, organisation and communication skills


•Proactive, can do attitude

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