Operations Manager /Multi Site Client Manager - Exp in Client Presentations, SLA, KPI and Staff Man
Date Listed 10/07/2017
Advertised By Agency
Job Type Full-Time
Operations Manager /Multi Site Client Manager - Experience in Corporate Client Presentations, SLA, KPI and Staff Management essential
Are you looking for ...
An exciting opportunity as an Operations -Client Manager to manage our Clients buisness based on several Multi-National sites throughout Ireland???
This company is in a period of real growth, so we are looking for Professionals who can work on their own iniative , management staff and ... who are looking to take their career to the next level.
On a day to day basis you will be required to-
Work closely with our client's senior management team but you'll take ownership for the strategy and overall delivery of our services.
We supply everything that keeps our clients production line running, allowing them to make their end product.
An operational background is required as the successful candidate will manage a team of On Site Account Executives and engineering warehouse personnel to deliver key targets and KPIs.
Responsible for managing the Client Relationship, contract and commercial arrangements
Production of an Annual Account Development Plan (as part of the annual budget process), consisting of
• Full P&L forecast including specifically;
o Revenue from driving existing lines in existing locations
o Revenue from driving new lines in existing locations
o Revenue from driving new lines in new locations
o Revenue from driving existing lines in new locations
Management of P&L to deliver both revenue and profit targets in line with budget.
Ensure purchase orders and received in a timely manner, and that accurate invoicing is produced and delivered to the client in line with contractual arrangements.
Understand and manage client payments in line with contract.
Conduct quarterly client feedback surveys, driving continual improvement.
Manage on site staff to ensure impeccable store management and continual improvement against audit.
Ensure clear objectives are set, monthly 121 meetings are held and documented reviewing performance and progress.
Recruit and succession planning of the team.
Production of a monthly P&L re-forecast in-line with the above
Presentation of account performance, including P&L variations
Work closely with the Head office Management team to ensure a seamless transition for all new business opportunities
Identify growth opportunities within the existing client as well as expanding group opportunities.
Ensure delivery of all client SLA’s and KPI’s
Coordinate the service provision to exceed Client expectations.
Attend Client meetings to present performance against agreed SLA’s and KPI’s
Produce and update Client case studies
Operate as the key point of Client communication and feedback, including the provision of performance based reports, pricing and service proposals
Provide inputs to all new bids and undertake Client presentations
Driven leadership style. Experience in leading team of 10+
Data Analysis and Excel skills including the production of pivot tables (SAP)
Proven track record of successful Key Account Management delivery across multiple clients
A proven track record of client satisfaction and realising additional business opportunity would be advantageous.
Demonstrable track record of exceeding client KPI’s and SLA’s
Ability to drive increased revenue within existing accounts
Numerically superior, able to construct account P&L plans
Strong interpersonal and influencing skills, together with a persuasive communication style
Ability to co-ordinate and Lead cross functional teams to exceed client expectations
Advanced presentation skills
Intellectually strong with demonstrable problem solving skills