Passenger Service Agent

Role: To
perform the main tasks outlined in a professional and courteous manner,
focusing on delivering the highest standard of customer service.

Rules: As per
Sky Handling Partner Employment Contract, Company policy and procedures.

Main Tasks – Passenger
Service Agent:

• To ensure
  passengers and their baggage are processed for the correct flight in
  accordance with established procedures.

• To verify
  the validity of passenger’s documentation, with respect to immigration and
  security considerations

• Ensuring
  that all passengers are asked the relevant security questions in
  accordance with the IAA Directives.

• Assisting
  disrupted passengers in accordance with Supervisor/ Duty Manager
  instructions and with reference to the carrier’s disruption procedures.

• Attending
  to the needs of passengers who may require special assistance

• To
  accurately control the boarding process, so as to be able to confirm the
  total number of passengers on board with reference to the security and
  safety considerations.

• To deal
  with passengers in a positive and friendly manner at all times
  demonstrating excellent customer service delivery.

• To meet
  inbound passengers and escort them to immigration through the correct
  channels.

• To
  maintain the highest level of grooming standards as per company
  regulation.

• Report
  any system errors or procedural issues that you experienc