Passenger Service Agent

Job Type: Full-Time Advertised By: Private Role: To perform the main tasks outlined in a professional and courteous manner, focusing on delivering the highest standard of customer service. Rules: As per Sky Handling Partner Employment Contract, Company policy and procedures. Main Tasks – Passenger Service Agent: To ensure passengers and their baggage are processed for the correct flight in accordance with established procedures. To verify the validity of passenger’s documentation, with respect to immigration and security considerations Ensuring that all passengers are asked the relevant security questions in accordance with the IAA Directives. Assisting disrupted passengers in accordance with Supervisor/ Duty Manager instructions and with reference to the carrier’s disruption procedures. Attending to the needs of passengers who may require special assistance To accurately control the boarding process, so as to be able to confirm the total number of passengers on board with reference to the security and safety considerations. To deal with passengers in a positive and friendly manner at all times demonstrating excellent customer service delivery. To meet inbound passengers and escort them to immigration through the correct channels. To maintain the highest level of grooming standards as per company regulation. Report any system errors or procedural issues that you experienc