Passenger Service Agent
Description
Job Type: Full-Time
Advertised By: Private
Advertised By: Private
Role: To
perform the main tasks outlined in a professional and courteous manner,
focusing on delivering the highest standard of customer service.
Rules: As per
Sky Handling Partner Employment Contract, Company policy and procedures.
Main Tasks – Passenger
Service Agent:
- To ensure
passengers and their baggage are processed for the correct flight in
accordance with established procedures.
- To verify
the validity of passenger’s documentation, with respect to immigration and
security considerations
- Ensuring
that all passengers are asked the relevant security questions in
accordance with the IAA Directives.
- Assisting
disrupted passengers in accordance with Supervisor/ Duty Manager
instructions and with reference to the carrier’s disruption procedures.
- Attending
to the needs of passengers who may require special assistance
- To
accurately control the boarding process, so as to be able to confirm the
total number of passengers on board with reference to the security and
safety considerations.
- To deal
with passengers in a positive and friendly manner at all times
demonstrating excellent customer service delivery.
- To meet
inbound passengers and escort them to immigration through the correct
channels.
- To
maintain the highest level of grooming standards as per company
regulation.
- Report
any system errors or procedural issues that you experienc
Posted
May 23, 2022
County
Dublin
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