Passenger Service Agent

Job Type: Part-Time
Advertised By: Private

Role: To
perform the main tasks outlined in a professional and courteous manner,
focusing on delivering the highest standard of customer service.

Rules: As per
Sky Handling Partner Employment Contract, Company policy and procedures.

Main Tasks – Passenger
Service Agent:

  • To ensure
    passengers and their baggage are processed for the correct flight in
    accordance with established procedures.

  • To verify
    the validity of passenger’s documentation, with respect to immigration and
    security considerations

  • Ensuring
    that all passengers are asked the relevant security questions in
    accordance with the IAA Directives.

  • Assisting
    disrupted passengers in accordance with Supervisor/ Duty Manager
    instructions and with reference to the carrier’s disruption procedures.

  • Attending
    to the needs of passengers who may require special assistance

  • To
    accurately control the boarding process, so as to be able to confirm the
    total number of passengers on board with reference to the security and
    safety considerations.

  • To deal
    with passengers in a positive and friendly manner at all times
    demonstrating excellent customer service delivery.

  • To meet
    inbound passengers and escort them to immigration through the correct

  • To
    maintain the highest level of grooming standards as per company

  • Report
    any system errors or procedural issues that you experience to yo
May 21, 2022
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