German Customer Service Agent - Hybrid

KEY RESPONSIBILITIES:

Maintaining a high phone and email service level
Providing a strong seller experience - giving quick, accurate, and friendly service
Represent and sell our platform and tools to customers.
Build relationships with customers and other teams.

REQUIREMENTS:
Fluency in English and German
Attention to Details - Ability to look at the bigger picture, identifying patterns and flaws.
Communication Skills - Outstanding written and oral communication skills
Ownership - Hungry to take on responsibility, excelling at following up providing updates proactively, and
proposing process improvements whenever applicable.
People Skills - Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts
in an assertive way.
Problem Solving -Understanding scenarios, making decisions, and suggesting appropriate answers/solutions
according to available resources.
Quick Learner –Learning and adapting to new technologies and tools.
Relationship Building -Using interpersonal skills to network in an effective way, educating sellers regarding our
tools and procedures, and building strong relationships.
Time Management - Organized and reliable, prioritizing, working well under pressure to meet deadlines.
Teamwork - Adaptable, flexible, approachable, and collaborative towards team goals and interests
Positive Attitude - A sense of humour and positive “make-it-work” attitude.
Policy-Driven - Impartial and objective with a policy-oriented mindset
Results Driven - Strong work ethic with a "can-do" attitude and ability to create momentum based on goals.