Call Center & Customer Service Jobs

Pony Express Couriers are seeking a Telephonist for our busy office based in Dublin 7. Monday to Friday 9am-6pm.

Job Description: receiving all incoming calls from clients, processing and issuing jobs and addressing any query a client may have. This role will also involve booking and monitoring international deliveries and dispatching collections to drivers on a daily basis.

Principal Duties & Responsibilities:

· To take all telephone & email bookings. Get full details of the pick up and delivery address. To screen all calls coming in and forward to the relevant person or department.

· To work with the Base controllers in relaying any possible delays that might emerge during the course of the day.

· Answer any query a client might have in relation to a particular job.

· To assist in POD (signature) retrieval, where possible over the phone.

- International / Overnight deliveries - making bookings through third party carriers, monitoring and resolving any issues with deliveries, dispatching collections to couriers and labelling packages as required.

Selection Criteria/Person Specification:
Good communication skills.
Excellent interaction with all levels of the company.
Excellent telephone manner.
Excellent keyboard skills.
Ability to multitask and strong attention to detail.

Salary is negotiable and based on experience.

Please send your CV to [email protected]